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Refund and Returns Policy
Last Updated: 29th November, 2023
Thank you for shopping at Sunmades Online Store. We appreciate your trust in us and are committed to providing you with a satisfying shopping experience. Please read the following carefully to understand our refund and return policy.
Returns
Eligibility Criteria
- To be eligible for a return, the item must be unused and in the same condition that you received it.
- The return must be initiated within 15 days of the delivery date.
- The item must be in its original packaging.
Non-Returnable Items
Certain types of items are non-returnable, including:
- Perishable goods such as food and beverages.
- Personal care items.
- Gift cards.
Process
- Initiating a Return:
- Contact our customer service at info@sunmades.com or +(234) 803 36 9605 to initiate the return process.
- Provide your order number, the item you want to return, and the reason for the return.
- Approval:
- Once your return request is received and reviewed, we will notify you of the approval or rejection of your return.
- If approved, we will provide you with instructions on how to return the item.
- Shipping:
- You will be responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- Refund:
- Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment.
Refunds
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us.
Contact Information
For any questions or concerns regarding our Refund and Return Policy, feel free to contact us:
Email: info@sunmades.com
Phone: +(234) 803 36 9605
We are here to assist you and ensure your satisfaction with our products and services. Thank you for choosing Sunmades Online Store!